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IT Service Guide
SpecTronics provide immediate service status checks to small businesses throughout Wimbledon and elsewhere in South West London. This service guide is to aid existing clients. It provides an overview of the support and escalation paths available to you as our client. If you encounter any difficulties, get in touch with your allocated account manager who’ll give you a service status check.
If your situation is non-critical you should request support by email. Emails sent to the above address will automatically create a ticket which will be responded to in line with your agreed response times. Please use a descriptive subject, provide as many details as possible and include any steps we can take to reproduce the issue. Screenshots are also welcomed.
If there’s a critical issue or a system is down, please call our Support Team who’ll attempt to resolve the issue on the first contact or will create a ticket for further investigation.
Our support lines are open 09:00 to 18:00 Monday to Friday. You’re kindly asked not to call or email individual support team members directly when requesting support as this makes it difficult for us to effectively track issues and provide the highest possible level of care.
If you need to escalate a particular issue, get a prompt service status check or you’re not satisfied with the way in which the issue has been dealt with, please ask the team member handling your issue to escalate it to the managing director. Please be aware that we can only accept escalation requests from your nominated contact. If you need a specialist to call out to your premises in Wimbledon or elsewhere in South West London, that can also be arranged.